BUS 520 FINAL EXAM PART 1.
Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking.
When teams accomplish more than the total of their individual members’ capabilities, __________ occurs.
Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________.
ad hoc groups
Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.
make or do things
The __________ is another name for the functional silos problem.
individual unit problem.
serviceable group problem
functional chimney problem
hyper-focused team problem
exclusive over-assemblage problem
__________ refers to a person’s relative rank, prestige, and standing in a group.
Tasks that are routine and easily subdivided lend themselves to:
hierarchical communication networks.
parallel communication networks.
decentralized communication networks.
restricted communication networks.
centralized communication networks
_________-role conflict occurs when a person’s values and needs come into conflict with role expectations.
__________is a “logically perfect” group decision making method because all team members agree totally on a course of action.
Lack of response
__________ occurs when too much is expected and the individual feels overwhelmed with work.
When workspace architecture is studied as an influence on communication behavior, this is part of:
virtual communication networks.
Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as “Does anyone object?…No? Well, let’s go ahead then.
lack of response
What Decision-Making concept is reflected in the popular adage, “If at first you don’t succeed, try, try again?”
The __________ model views decision makers as acting in a world of complete certainty.
The first step in the rational decision model is _______________.
choosing a preferred course of action
recognizing and defining the problem or opportunity
identifying the alternative courses of action
evaluating the results
implementing the preferred course of action
A decision maker holds a meeting to get everyone’s agreement on a system for deciding how to make a lunch schedule. This is an example of a(n) _________ decision method.
__________, or the use of one’s intellect, is important in all aspects of Decision-Making.
The process of choosing a course of action for dealing with a problem or opportunity is __________.
__________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.
__________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.
__________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members.
__________ goals deal with outcomes that relate to the “content” issues under negotiation.
__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.
__________ negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.
__________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with.