BUS 310 QUIZ 6.
Question 1
Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing?
Poor evaluations
Career tracking
Reverse discrimination
Glass ceiling
Mother syndrome
Question 2
Which of the following is the BEST definition of empathy?
Understanding that differences exist among people
Tolerating behavior of others even though you do not understand it
Openly discussing problems that you have with others
Understanding the perspectives of others who are different
Treating people fairly and equitably
Question 3
The creativity argument suggests that more diverse organizations will be more competitive because they will
be better able to understand different market segments.
be characterized by multiple perspectives and ways of thinking.
be better able to respond to changes in environment.
become known among women and minorities as good places to work.
have higher levels of productivity and lower levels of turnover and absenteeism.
Question 4
The systems flexibility argument suggests that more diverse organizations will be more competitive because they will
be better able to understand different market segments.
be characterized by multiple perspectives and ways of thinking.
be better able to respond to changes in environment.
become known among women and minorities as good places to work.
have higher levels of productivity and lower levels of turnover and absenteeism.
Question 5
The average age of the U.S. workforce is
increasing because of higher legal age limits for mandatory retirement.
increasing because of immigration of older workers from other countries.
increasing because more minorities are becoming part of the workforce.
decreasing because of earlier retirement ages.
decreasing because of immigration of younger workers from other countries.
Question 6
Which of the following is NOT true about older workers?
Older workers tend to be more stable.
Accident rates are lower for older workers.
Older workers require higher levels of insurance coverage and medical benefits.
Older workers can make greater contributions to productivity.
Older workers tend to have more experience.
Question 7
Which of the following is a major dimension of diversity?
Sexual preference
Personality
Political outlook
Gender
Management style
Question 8
For which of the following characteristics must employers make reasonable accommodations?
Race
National origin
Gender
Age
Disability
Question 9
Sung says, “My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer’s rules require a thorough investigation.” Sung’s employer is using which organizational strategy for dealing with diversity?
Organizational policies
Diversity training
Organizational practices
Individual differences
Organization culture
Question 10
The process by which a company adapts to its environment is called
organizational pluralism
organizational conflict
organizational integration
organizational synergy
organizational learning
Question 11
The problem-solving argument suggests that more diverse organizations will be more competitive because they will
be better able to understand different market segments.
have a larger pool of unique information.
be better able to respond to changes in its environment.
become known among women and minorities as good places to work.
have higher levels of productivity and lower levels of turnover and absenteeism.
Question 12
Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?
Understanding
Communication
Empathy
Tolerance
Training
Question 13
Which of the following kinds of treatments play a role in diversity management?
Preferential treatment
Equal treatment
Identical treatment
Equitable treatment
Differential treatment
Question 14
Which of the following BEST represents a multicultural organization?
A corporation that does business in many different countries
A company that hires people of all races
An organization where the top managers are all female
A business that does not discriminate in providing services to its customers
A firm that capitalizes on diversity and has few diversity problems
Question 15
Andy, a director of human resource management with a restaurant firm says, “Diversity in our organization results in higher job performance and lower turnover.” Andy is using which argument to justify how diversity contributes to competitiveness?
The resource acquisition argument
The problem-solving argument
The cost argument
The creativity argument
The systems flexibility argument
Question 16
What is the general method used to determine the relative value or worth of jobs to an organization?
Job analysis
Comparable worth
Job evaluation
Compensable factors
Pay compression
Question 17
All of the following are nonmandated benefits except:
paid time off
workers’ compensation
health insurance
defined benefit plan
defined contribution plan
Question 18
Which of the following is NOT a mandated benefit?
workers’ compensation
social security
unemployment insurance
private pension plan
Question 19
A special program that helps prevent employee sickness is called a(n)
defined contribution plan
employee assistance plan
wellness program
defined benefit plan
workers’ compensation
Question 20
____ refers to all of the pay and benefits provided to employees for the completion of work.
Salary
Pay substructure
Total compensation
Fair labor standards
Incentives
Question 21
Which of the following would be considered a DISADVANTAGE of the use of above-market compensation?
It may encourage voluntary turnover.
It is less costly to the organization.
It may create a culture of competitive superiority.
It may not attract the highest-quality employees.
It may encourage a sense of entitlement among employees.
Question 22
Organizations are MOST likely to be able to pay below-market compensation rates in an area with
high unemployment.
high cost of living.
high wage levels.
high labor costs.
highly skilled workers.
Question 23
How does the United States rank in terms of the cost of benefits relative to that of other countries around the globe?
Much higher
A small percentage higher
About the same
Lower
Costs cannot be compared across countries.
Question 24
A laborer who is responsible for landscaping a local golf course likely receives
a salary.
a wage.
broad incentive pay.
no overtime.
a pension but no worker’s comp.
Question 25
When is pay compression MOST likely to develop?
When employee skill levels increase faster than managerial skill levels
When the market rate for starting salaries increases faster than organizations can give raises to existing employees
When an organization’s internal resources increase faster than it is able to hire new employees
When the organization can provide monetary rewards more easily than intangible benefits
When existing employees make more than new entrants in the organization
Question 26
A program that allows employees to select the benefits they want is called a(n)
cafeteria-style benefits plan
employee assistance plan
wellness program
defined benefit plan
workers’ compensation
Question 27
A special program that helps employees with drug or alcohol problems is called a(n)
cafeteria-style benefits plan
employee assistance plan
wellness program
defined benefit plan
workers’ compensation
Question 28
When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised?
Tax Reform Act of 1986
Tax Reform Act of 1997
ERISA
FMLA
Economic Recovery Tax Act
Question 29
The job evaluation system that results in a number of job grades is called
job ranking.
the classification system.
the point system.
the factor comparison method.
job analysis.
Question 30
Which mandated type of insurance covers individuals who suffer a job-related illness or accident?
Unemployment insurance
Social security
Workers’ compensation
Health insurance
Accidental death and dismemberment insurance
Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing?
Poor evaluations
Career tracking
Reverse discrimination
Glass ceiling
Mother syndrome
Question 2
Which of the following is the BEST definition of empathy?
Understanding that differences exist among people
Tolerating behavior of others even though you do not understand it
Openly discussing problems that you have with others
Understanding the perspectives of others who are different
Treating people fairly and equitably
Question 3
The creativity argument suggests that more diverse organizations will be more competitive because they will
be better able to understand different market segments.
be characterized by multiple perspectives and ways of thinking.
be better able to respond to changes in environment.
become known among women and minorities as good places to work.
have higher levels of productivity and lower levels of turnover and absenteeism.
Question 4
The systems flexibility argument suggests that more diverse organizations will be more competitive because they will
be better able to understand different market segments.
be characterized by multiple perspectives and ways of thinking.
be better able to respond to changes in environment.
become known among women and minorities as good places to work.
have higher levels of productivity and lower levels of turnover and absenteeism.
Question 5
The average age of the U.S. workforce is
increasing because of higher legal age limits for mandatory retirement.
increasing because of immigration of older workers from other countries.
increasing because more minorities are becoming part of the workforce.
decreasing because of earlier retirement ages.
decreasing because of immigration of younger workers from other countries.
Question 6
Which of the following is NOT true about older workers?
Older workers tend to be more stable.
Accident rates are lower for older workers.
Older workers require higher levels of insurance coverage and medical benefits.
Older workers can make greater contributions to productivity.
Older workers tend to have more experience.
Question 7
Which of the following is a major dimension of diversity?
Sexual preference
Personality
Political outlook
Gender
Management style
Question 8
For which of the following characteristics must employers make reasonable accommodations?
Race
National origin
Gender
Age
Disability
Question 9
Sung says, “My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer’s rules require a thorough investigation.” Sung’s employer is using which organizational strategy for dealing with diversity?
Organizational policies
Diversity training
Organizational practices
Individual differences
Organization culture
Question 10
The process by which a company adapts to its environment is called
organizational pluralism
organizational conflict
organizational integration
organizational synergy
organizational learning
Question 11
The problem-solving argument suggests that more diverse organizations will be more competitive because they will
be better able to understand different market segments.
have a larger pool of unique information.
be better able to respond to changes in its environment.
become known among women and minorities as good places to work.
have higher levels of productivity and lower levels of turnover and absenteeism.
Question 12
Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?
Understanding
Communication
Empathy
Tolerance
Training
Question 13
Which of the following kinds of treatments play a role in diversity management?
Preferential treatment
Equal treatment
Identical treatment
Equitable treatment
Differential treatment
Question 14
Which of the following BEST represents a multicultural organization?
A corporation that does business in many different countries
A company that hires people of all races
An organization where the top managers are all female
A business that does not discriminate in providing services to its customers
A firm that capitalizes on diversity and has few diversity problems
Question 15
Andy, a director of human resource management with a restaurant firm says, “Diversity in our organization results in higher job performance and lower turnover.” Andy is using which argument to justify how diversity contributes to competitiveness?
The resource acquisition argument
The problem-solving argument
The cost argument
The creativity argument
The systems flexibility argument
Question 16
What is the general method used to determine the relative value or worth of jobs to an organization?
Job analysis
Comparable worth
Job evaluation
Compensable factors
Pay compression
Question 17
All of the following are nonmandated benefits except:
paid time off
workers’ compensation
health insurance
defined benefit plan
defined contribution plan
Question 18
Which of the following is NOT a mandated benefit?
workers’ compensation
social security
unemployment insurance
private pension plan
Question 19
A special program that helps prevent employee sickness is called a(n)
defined contribution plan
employee assistance plan
wellness program
defined benefit plan
workers’ compensation
Question 20
____ refers to all of the pay and benefits provided to employees for the completion of work.
Salary
Pay substructure
Total compensation
Fair labor standards
Incentives
Question 21
Which of the following would be considered a DISADVANTAGE of the use of above-market compensation?
It may encourage voluntary turnover.
It is less costly to the organization.
It may create a culture of competitive superiority.
It may not attract the highest-quality employees.
It may encourage a sense of entitlement among employees.
Question 22
Organizations are MOST likely to be able to pay below-market compensation rates in an area with
high unemployment.
high cost of living.
high wage levels.
high labor costs.
highly skilled workers.
Question 23
How does the United States rank in terms of the cost of benefits relative to that of other countries around the globe?
Much higher
A small percentage higher
About the same
Lower
Costs cannot be compared across countries.
Question 24
A laborer who is responsible for landscaping a local golf course likely receives
a salary.
a wage.
broad incentive pay.
no overtime.
a pension but no worker’s comp.
Question 25
When is pay compression MOST likely to develop?
When employee skill levels increase faster than managerial skill levels
When the market rate for starting salaries increases faster than organizations can give raises to existing employees
When an organization’s internal resources increase faster than it is able to hire new employees
When the organization can provide monetary rewards more easily than intangible benefits
When existing employees make more than new entrants in the organization
Question 26
A program that allows employees to select the benefits they want is called a(n)
cafeteria-style benefits plan
employee assistance plan
wellness program
defined benefit plan
workers’ compensation
Question 27
A special program that helps employees with drug or alcohol problems is called a(n)
cafeteria-style benefits plan
employee assistance plan
wellness program
defined benefit plan
workers’ compensation
Question 28
When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised?
Tax Reform Act of 1986
Tax Reform Act of 1997
ERISA
FMLA
Economic Recovery Tax Act
Question 29
The job evaluation system that results in a number of job grades is called
job ranking.
the classification system.
the point system.
the factor comparison method.
job analysis.
Question 30
Which mandated type of insurance covers individuals who suffer a job-related illness or accident?
Unemployment insurance
Social security
Workers’ compensation
Health insurance
Accidental death and dismemberment insurance
